My Quiet Life

Priceline sucks. I live near Washington, DC and had the misfortune of trying to get a flight via Priceline durring our recent monsoon season. The short version is I missed my flight and couldn’t get Priceline to waiver on rebooking me on some other flight. So now I’m out the cost of 2 tickets that I’ll never see and to top it all off I missed the last chance to see my father before he died, all because Priceline hides behind their NO REFUND UNDER ANY CIRCUMSTANCE policy.

Price line bite me too.
I never saw the ticket was charge to my credit card. Because non refundable policy.
When I clicked check airfare. then click.
that was all.
I really upset for that.

We decided to get tickets to have our doughter and granddoughter visit us. Since we needed to buy tickets at a reasonable price we tried PRICELINE.COM. To initiate the bidding process they wanted our credit card number (BIG MISTAKE). We Bid on a ticket for a Sunday. They did not accept our bid and came back with a flight itenery that they found for us at a much higher price. Of course we did not click on “buy ticker now” or did we put the last four digets of our cerdit card number to purchase these tickes. On Monday we tried another itenery and it also was rejected. We called DELTA directly and bought our tickets at a vary reasonable price. Several weeks later we get a $850.00 charge on our credit card bill for tickets that we never purchased. I called Priceline and talked to a representative and they seamed to think as they looked at their computer information that I was mistakenly charged for tickets that I had not bought. After a half hour searching they came up with a conclusion that we did buy the tickets. They said we could not be reinbursed under any circumstance. I called the 800 number to verify their conclusion and for both days it gave me Iteneries that were rejected and said that I would have to bid again. We did not bid any more since we purchased the tickets from DELTA. We are still disputing this through our CERDIT CARD company (CAPITAL ONE) which is not backing us up. A represinative from the credit card company said it is of no use to dispute this because PRICELINE always wins, because of their NO REFUND policy. If that isn”t enough when I call the 800 number for PRICELINE now about those two days the itenery that they said we bought is now in their computer information. That means they changed the data in their system to prove that we bought the tickets.

pricelines hotel page is just as confusing! when i selected new york city and offered a price of $200 a night i was taken to the credit card page, entered my info, and was immediately charged for 6 nights in a room that i didnt want. i called priceline immediately and they told me there was no way they could refund me.

all i originally wanted to do was compare hotel rooms. i did not expect to buy one!!!

priceline is a major ripoff and something should be done about it!!!

I tried to find a one way ticket to texas to see my mom and move back up to ohio and could not find anything to get me to a one way ticket. I finally e-mailed them and told them I couldn’t get to that site they told me they would e-mail me back within two hours. I did not here from them until two days later and then they told me at this time they are not offering a one-way ticket to got to one of their suggest sites to find a one-way ticket. I went to cheap tickets .com and to get a ticket that was fully refundable was $570.00 and only $120.00 if I didn’t want to have a refundable ticket. That is rediculus to have that much of a difference in price.

Pricedline is a major rip off!!!!! I put in a price of $115 each for 2 tickets from Tampa to Raleigh and my price was accepted…that was great till after they added nemerous charges to that price! What should have been $230 is now $324 which is almost $30 MORE than US Airways has the same flights for. I tried calling and getting help but was hung up on both times with them sayign there was nothing they could do!! BEWARE of this company!

Bought a ticket for my wife to fly from newark to Israel.
All is fine till I get home after dropping her at the airport, message on the machine,she’s in tears, Priceline sold us $1000 standby tickets!!!!!
Only after pleading with Continental on the phone, did she get on, many others did not.
Priceline, you stink!

Priceline sucks. PLEASE SPREAD THE WORD!!!! I am so furious with priceline. Here is my story.

I am a first timer. I went to their website, clicked on the “First timer” link and read the tutorial on how after you specify the details of when and where you want to go, you will get to a page where you specify the amount.

I was trying to get a ticket from NYC to CPH. Expedia said 550, so I expected to bid 300 to see whether I am successful. So I did just that, and at some point the website asked for my credit card info to “secure the bid”, so of course I put it in. As soon as I clicked “next”, I was given a confirmation that I purchased the ticket for 580.

I AM SO FURIOUS. First I called the 1-800 number to complain. After waiting for 30 minutes, being tranferred 6 times, I was told that I was talking to the “highest ranking person available”, and the best they could do (because I called within the hour) was to reverse the “bulk of the charges”, but that they would still have to charge me a “processing fee”.

My solution? Dispute that charge with my credit card company. Even if it’s just 6.95 of “processing fee”, I will go through all the trouble to make sure this terrible company does not get a penny from me.

FYI… Just after I posted the last message, I got an email from those losers.

When I was speaking with the “highest ranking person”, she told me since I canceled within 20 minutes, NO PAPER TICKET will be shipped to me. How am I suppose to claim the refund if the customer representative told me I won’t be receiving a paper ticket? DO NOT USE PRICELINE

Original Message
From: Lowestfare.com Customer Service [mailto:itinerary_TransA@air.cs.lowestfare.com]
Sent: Wednesday, June 09, 2004 7:47 PM
Subject: Important Information Regarding Your Lowestfare Itinerary

Lowestfare has agreed to refund your airline tickets. In order for us to process your refund, we need your assistance.

When your offer was booked, you were sent paper airline tickets. In order for us to proceed with your refund, you must return those tickets to the following address:

Priceline.com
Attn: lowestfare.com Tickets Enclosed - URGENT
800 Connecticut Avenue
Norwalk, CT 06854

We recommend that you use either Federal Express or Priority Mail to reduce the risk of losing these tickets in transit.

Upon receipt of your tickets, we will be able to refund your credit card within 1-2 billing cycles. If you have any questions, or have already returned your paper tickets, please reply to this email and one of our Customer Service Representatives will assist you.

Thank you for your prompt attention to this request. We hope that you try us again at http://www.lowestfare.com for all your future travel needs.

Sincerely,

lowestfare.com Customer Service Team

T7V2

But anyhow, more amusingly, that last email specifically encouraged the user to “REPLY TO THIS EMAIL”. So I did, complaining “how am I supposed to get a refund if you don’t ship me a ticket so I have nothing to claim?” (first of all, even if I did receive a paper ticket, they would probably claim that it was lost in the mail.) 5 minutes later, I got this response. Read on for your amusement.

Original Message
From: Trans Air LFare [mailto:Itinerary_TransA@air.cs.lowestfare.com]
Sent: Wednesday, June 09, 2004 8:05 PM
Subject: Were you trying to contact priceline.com Customer Service ?

Dear priceline customer,

Your email has reached an automated mailbox, and email sent to this
address does not reach our Customer Service team and will not receive a
personal response.

If you would like to communicate with priceline.com Customer Service,
you can send us an email by visiting
http://www.priceline.com/customerservice/faq/csmain.asp

If your inquiry is regarding a specific priceline purchase or offer,
please include
1. Your full name
3. Your priceline request number
2. Passenger’s full name(s)
3. Email address(es) you entered when placing your request

Remember, we can best assist you if you provide detailed information
regarding your inquiry.

Thank you for your patience.

The priceline.com Customer Service Team

Priceline is really good at manipulating the facts to get at your money! Fighting them is worth the effort!

COULD YOU GIVE ME THE AIRFARE TO FLY FROM TALLAHASSEE, FLORIDA TO DALLAS, TEXAS?

THANKS

I was checking roundtrip prices to go New York for the weekend. I found one last night for 400 dollars hotel included at cheaptickets.com. I thought that was pretty good but I would continue to look and see if I could get anything cheaper as I am on a strict budget. I went to priceline’s website this morning to do the “name your own price”, I put in 200 dollars, it then prompted for my credit card info and initials, in case there was a ticket for that amount they could purchase it, at least that’s what I thought.

I put my info in, it came back saying there were no flights available for that price, I hit the back button to put in a different departure area for the 200 dollar request and it came up to say your bid has been accepted for $876.35???? WHAT? This was NOT supposed to happen so I called customer service like 2 minutes later. They said they could not change it. Very rudly, they referred me to the travel agency which told me the same thing, “its against our policy…”. What?? Against your policy to do the right thing for the customer. I asked to speak w/someone else, but they said I would have to email management, they didnt have anyone else I could speak with. I was trying to prove it was a system error… but they didnt care and pretty much said there was nothing they could do.

It wasnt like I was changing my mind the next day but 2 minutes later I was on the phone trying to fix it, and if someone is looking for a 200 dollar ticket I dont think they are going to accept an 800 dollar one.

I had to leave work because I was nauseated and shaking so bad, everyone I told couldn’t believe that this could happen (btw, they will never use priceline). I tried calling my credit card co. and the airline, they all said that priceline would have to fix it.

I am single mom who now has to use her whole savings to pay for a stupid mistake that they made and I just pray my car doesn’t break down or my son get sick for the next year, since that is how long it will take me to recover from this.

The point is, I NEVER did hit accept for $876.35 dollars but since it already had all my credit information it went through. This is wrong!!!! I just can’t understand how they can be an online travel agency and not account for system glitches!!! This is crazy.

It looks like they have many complaints out on the web and almost everyone I talked to has or knows someone who has had a bad experience with them (wish I would have known that sooner). I just can’t believe this.

I think I’m going to go throw up now.

I used Priceline for the first time and was nervous ASAP as you must put in your billing information first before even looking at hotels. Anyway, I put in an amount I wanted to pay, and received their next page stating ’sorry, we cannot locate anything for that price’. I went on vacation and when I got back, they had charged my bank account and wiped me out! I had never received any emails, itineraries, nothing at all (and I check my junk folders every day too). When I called my bank, they gave me the number for Priceline to dispute the charge…I spoke with customer service rep Scott and was told they had no record of anything associated with my name and information, and to sort it out with the bank etc. I had to dispute with my bank again, but then they forced me to work it out with the ‘merchant’. I spoke to another customer rep Pam and her supervisor Cynthia, and they flat out told me that they knew I was unaware of their transactions (their system noted that emails sent to me were never opened) BUT I would NEVER get my money back… they say they charge your card right away, but if thats true, why was I charged on the 10th instead of the 3rd, when I looked at their site? Although this time, they suddenly had my name and information, and when I pressed them about it, they said I could write a letter to the senior vice president ‘who is a rep of the corporate office and will tell you the exact same thing: no changes and no refunds’. Cynthia says they do not make ‘fraudulent transactions’ but a rose by any other name…..what other definition can you give this? Don’t even go to their site like me or your card could be charged without your knowledge and they won’t do a damn thing about it.

Hi,
I was reading all these comments about the priceline customer service, and I am one of the person who really experienced the bad customer service from them, I had booked tickets to fly to colorado and I had to be in hospital under emergency a week earlier so I tried to contact them to cancel or find some alternative for my tickets, but I couldnt even reach any customer service rep and then I logged in and sent them a email reg the same and they claim the email will be replied within 3 hours its already being a month I didnt recieve mail from them nor I am able to contact them, now I just think they might offer good fares as I dont know pretty much sites to book tickets but people like me get into their trick of getting lower prices and then loose large amount if u cant make it up which is not a fair policy, and their customer service is not accesible, I still bad abt that

Following is information regarding my Pricleine claim that I have submitted to Horwtiz, Horwitz, & Associates, a Chicago law firm handle a class action suit action Priceline (312-372-8822), the Better Business Bureau, and my credit card company.

I “won” a 3-night hotel stay in NY at Priceline.com for $140 per night. The disclosure clearly states that it is for double occupancy for two adults and that any specific requests for bedding (king, queen, or two doubles) would need to be arranged with the hotel. PL also clearly discloses that they do not guarantee a specific bed type request. I bid, as 30 days until my travel date provides ample time for the hotels to accommodate such a basic request.

After winning the bid, I contacted the hotel only to discover that two double beds are not even an option. This specific request, which is listed as a double occupancy option on the PL bid page, at this particular hotel, is actually an upgrade. If I wanted two double beds, I would have to pay an additional $90 per night for a total nightly charge of $230 - an increase in price of 61%.

When I initiated my bid, it was disclosed to me that double beds were, at the very least an option, for my bid of $140. I have discussed this issue at length with both PL and the hotel with no resolution. Bottom line: If I want two beds it will cost an additional $270 for the three-night period. This increase will place this package price higher than many similar offers available through other discount providers and hotel direct offers currently available for the same product.

If a PL offering may exclude one of the bed types it should clearly say that. (ie: Certain hotels may not offer the particular bed types listed as examples.) Further, if one of the bed types listed as an example may only be available with a surcharge, this should also clearly be disclosed. (ie: Certain bed types at certain hotels may only be available for any additional surcharge.) And, is this surcharge is anything other than nominal, defined by Webster as token, small, insignificant, etc., than that should be disclosed as well. (ie: Surcharges for certain bed types at certain hotels may be as much as an additional 61% - or whatever the maximum might be � of your winning bid price.)

At this time, I would either like a refund for the entire amount of $490.86 or for the opportunity to reserve a room at the hotel with two double beds at the rate of $140.00. The hotel will not reserve a room at this rate without the additional $270.00 �upgrade� surcharge.

Of course, after a combine three hours on the phone with two Priceline reps and the hotel, they claim that although these are exceptions, there is nothing they can do.

I recently used Priceline.Com for the first time to buy a hotel in San Diego, below is the account of what happened in a letter that I’ve sent to Ms Lisa Gillingham… which Im sure is a familiar name to you all. Believe it or not they finally agreed today to refund my money… so all is not hopeless, but I haven’t actually seen the $$ yet so I will keep my fingers crossed until then.. Give them hell until they give you back your money.

I recently used Priceline.com to purchase a hotel room in the San Diego Area. I checked into the Doubletree Hotel San Diego/Mission Valley on August 7th at 3:07pm. I went up to my room and found that I had been given what seemed to be half of a suite to sleep in. This would have been okay if it had been the sleeping side of the suite, but this room was nothing short of a conference room with a small sofa, chairs and a large conference table and no bed. I then called the front desk to ask them why there was no bed? They said this was the only room they had at the time I did my booking, and they told me that was all they had. They said they would send up rollaway beds for us to sleep on.

I promptly called Priceline to ask if this was normal procedure in which a customer would get a conference room and then be asked to move furniture and setup their own place to sleep. The first person I spoke with Gary, was quite surprised that they would do that and put me on hold to find out what should be done. I was then transferred to Mary in the Travel Service Specialist Department, I explained the situation to her, she was also surprised that they would expect me to sleep in a conference room with no real bed. I told her that if this was the only room the Doubletree had at the time, they should have never accepted my offer and she agreed. She then put me on hold for quite sometime to call the hotel. When she came back, she apologized on behalf of the hotel and said that we had the choice to stay, or be given a full refund to find another hotel elsewhere. I reiterated this with her by asking again, that I would be given a full refund of the purchase price, tax included? She said yes. I spoke with my traveling companions and we decided that it would be better to leave than to pay for half a room with no beds. We informed Mary of our decision and checked out of the hotel at 3:41pm.

Today, I received the following email from Mary informing me that her promise of a refund would not be kept.

‘Customer Service wrote:
Dear,

Thank you for taking the time to contact us regarding your Doubletree
Hotel San Diego/Mission Valley on August 7,8 2004, PHR#15152288168.

We apologize for the problems that you encountered while at the hotel.
Per your request, we have contacted the hotel and have determined that
the hotel did not cancel your reservation; therefore, priceline is
unable to cancel your reservation.

As we indicated on our web site, we are unable to cancel reservations
and cannot offer you any other options. Hotels are willing to offer
great prices to priceline customers because they agree that their
reservations will not be changed, canceled, or refunded.

Ms., we apologize for the inconvenience and regret being
unable to assist you in this regard.

Sincerely,

Mary B.
Travel Services Specialist

After receiving this email, I promptly called your Travel Service Specialist Department and spoke with a lady named Bonnie. Bonnie then read me the notes on my account. They did not coincide with the conversation I had with Mary a few days before. I was very upset and told her I did not want her to continue to read me something that never happened. I then asked to speak with a manager. She instructed me to email you as I am doing now.

I would never have left the Doubletree on a desperate search for a hotel had Mary not offered a full refund. Not only did this situation ruin my entire Saturday evening but I have incurred the extra cost of a hotel stay of over $200 dollars. And the time that it is taking to get a resolution to a situation created by your company by not keeping a promise that was made by one of your representatives.

I expect that someone at Priceline can rectify this situation and provide me with a full refund of the purchase immediately.

I’ve just made a reservation for hotel room in Las Vegas. After 1 round of trying, I was unable to make any reservation. I waited for 72hours and tried again, this time I increased my price. I managed to get a 3 star hotel.However, I was so shocked to see that the hotel itself offered $16 cheaper than what I paid for. On top of that, the rating of the hotel was only 2 or 2.5star rated by other websites.

I called the customer service to have the price adjusted (they have a lowest price guarantee) but they refused to due to certain condition which they said I failed to fulfill. I do understand that they have the right to make the final decision but I was not given a very clear explaination and was not given an opportunity to clarify or defend myself. Throughout the whole ordeal, I was constantly put on hold and at a certain point, I was cut off. I spent over 2 hours and I’m still stuck in the same situation. The travel specialist wasn’t polite and did not even try to understand my situation, and at certain point even sounded irritated. At the end of the conversation she told me flatly that she wouldn’t adjust the price even though I tried to tell her about other websites and then she simply refused to reply. I’m not an unreasonable person, if she could have been more patient and understanding, I wouldnt be so upset.

I did manage to get an adjustment(from the customer service) made from other website after being hung up by the “specialist” when I tried again later.

Even before my holiday can start it has already been totally ruin! What an experience!

Priceline promised a home equity line of credit at a fixed rate of %6 for my second mortgage and even put it on the loan application (signed at the close of escrow. But, they put a variable rate, starting at %6 on the actual agreement. Even fooled my escrow officer who I asked for confirmation on the rate. I was very clear about not wanting a variable rate loan!!!! Bryce Clark
was my point person at Priceline. Bill Haines was the closer for Priceline. They won’t do nothing but apologize for the mistake! Their word
is worthless…have a lawyer check your final paperwork! Garth/Reno

if you all were not so stupid then you would know how to READ. priceline.com has all of the information CLEARLY laid out. i have had nothing but good experiences with them. get a life and stop being so cheap.